Help Desk Live

The worst-case scenario of videoconferencing is a breakdown in services, whether it's due to equipment failure, user error or line dropout. Having organised the conference with all your people in place, you don't want to have to reschedule.

Help Desk 'LIVE' to the rescue! This video and telephone help line is available for videoconferencing users across Australia and around the world. The in-depth expertise of our personnel allows any issue to be dealt with promptly and effectively to ensure you can proceed as planned.

We keep a comprehensive database with the complete service history of each registered site. Our certified videoconferencing engineers use the information to quickly diagnose any operational or technical problem. With this combination of customer information, videoconferencing expertise and equipment support via the Internet, most difficulties can be resolved during the initial help desk call - without the need for an onsite engineer.

To prevent any trouble from occurring, we also offer prescheduled testing. With a dial-in prior to a videoconference, our engineers will check your video and audio quality and troubleshoot any issues to ensure optimal performance. We can even perform this test every morning as a regular 'pre-flight' check.

There are various standard Help Desk 'LIVE' support programs, as well as custom made agreements to suit particular requirements.

Free Call: 1800 260 333