Service Desk

The worst-case scenario of videoconferencing is a breakdown in services, whether it’s due to equipment failure, user error or line dropout. Having organised the conference with all your people in place, you don’t want to have to reschedule.

ServicePoint's video and telephone help line is available for videoconferencing users across Australia and around the world. The in-depth expertise of our personnel allows any issue to be dealt with promptly and effectively to ensure you can proceed as planned.

We keep a comprehensive database with the complete service history of each registered site. Our certified videoconferencing engineers use the information to quickly diagnose any operational or technical problem. With this combination of customer information, videoconferencing expertise and equipment support via the Internet, most difficulties can be resolved during the initial help desk call - without the need for an onsite engineer.

To prevent any trouble from occurring, we also offer prescheduled testing. With a dial-in prior to a videoconference, our engineers will check your video and audio quality and troubleshoot any issues to ensure optimal performance. We can even perform this test every morning as a regular ‘pre-flight’ check.

There are various standard Help Desk support programs, as well as custom made agreements to suit particular requirements.

Speak to ServicePoint today about your support and maintenance needs.
Free Call: 1800 260 333

Video-as-a-Service

  • Enable Better Decisions FASTER™ through an
    end-to-end, fully managed visual communications solution with one simple, monthly fee.
  • Choose where and how you want the solution delivered: it's that flexible.
  • Enjoy the benefits of video without ever having to become a video expert.
  • Want to know more? Speak with ServicePoint today.

Video-as-a-Service Enterprise

  • Fully supported HD videoconferencing;

  • Infrastructure access without capital cost;

  • IP videoconferencing without congestion on the corporate network;

  • Support without burden on existing ICT resources.

  • ServicePoint takes a consultative approach to all our business partnerships. Speak to ServicePoint today.

Video-as-a-Service Managed

  • Fully supported and managed HD videoconferencing across your network;

  • Infrastructure without capital cost;

  • Focus on the business at hand with Better Decisions, Faster™

  • ServicePoint takes a consultative approach to all our business partnerships. Speak to ServicePoint today.

Video-as-a-Service

More detail coming soon
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Customer Service and Support

Australian corporate and government businesses have changed forever. In the 21st century fewer people will be relied upon to do more. Added to this, business decision making increasingly involves geographically dispersed people with vital knowledge.

ServicePoint specializes in the provision of turn-key solutions and their ongoing support and management. Our comprehensive suite of services enables your organisation through video, while allowing you to focus on your business at hand.